These departments are located at our state headquarters in Lansing, and are open from 8:00 a.m. to 4:30 p.m. Monday through Friday.

 First Notice of Loss (FNOL)
This unit receives all incoming claims to assure they are attached to the correct policy and assigned to the appropriate claim representative.
Phone – 800-292-2680 or 517-323-7000
Fax – 866-249-5516

Auto Vehicle Damage (AMD)
Field Auto Appraisers work around the state to make a personal inspection of the vehicle damage.
Inside Auto Appraisers review damage from their desk, based on estimates and photos provided.
Technicians handle payments, correspondence, rental vehicles and mini-tort claims.
Phone – 800-292-2680
Fax – 517-323-6773

Medical Claims Unit (MCU)
Auto Injury claims are handled by Personal Injury Protection (PIP) Claim Representatives
Workers’ Compensation Injury claims are handled by WC Claim Representatives
Phone – 800-292-2680
Fax – 517-323-6699